Safety Link, LLC (“Safety Link,” “we,” “our,” or “us”) is a limited liability company formed in the State of Georgia. We maintain a business correspondence address at 111 Congress Ave, Suite 500, Austin, Texas 78701. We are committed to protecting the privacy and security of personal information in connection with our platform and services.

This Privacy Policy describes how Safety Link, LLC collects, uses, discloses, and safeguards information when business clients (“Clients”) and their end users interact with our platform, visit our website at https://safetylink.ai, or receive communications facilitated through our system.

Safety Link operates as a business-to-business (B2B) platform provider. We provide Clients — such as employers and organizations — with access to our safety training platform, including video content and employee notification tools. Our Clients use our platform to manage and deliver safety training to their own employees and workforce members (“End Users”). Safety Link does not directly solicit, contract with, or collect personal information from End Users independently of our Clients.

By accessing or using our services, you agree to the terms of this Privacy Policy.

Safety Link provides a B2B software platform that enables Clients to:

• Grant their employees and workforce members access to a dedicated training portal
• Deliver OSHA and workplace safety training videos through the platform
• Send SMS/text message notifications to their employees regarding training requirements, completions, and updates
• Track and manage employee safety training compliance

When a Client uses our platform to send SMS notifications, those messages are sent to the Client’s own employees using contact information the Client has collected and manages. Safety Link acts as the technology platform that facilitates this communication on behalf of the Client. The Client is responsible for obtaining all necessary consents from their employees prior to sending SMS communications through our platform.

Safety Link uses Twilio, Inc. as its SMS delivery provider to transmit these messages on behalf of our Clients.

3.1 Information from Business Clients

When a business Client signs up to use the Safety Link platform, we may collect:

• Business name, address, and contact information
• Authorized representative name and contact details
• Billing and payment information
• Login credentials for platform access
• Communications and correspondence related to platform use

3.2 Information About End Users (Employees)

Our Clients provide us with information about their employees solely for the purpose of delivering training and notifications through our platform. This may include:

• Employee names
• Employee mobile phone numbers (for SMS notifications)
• Training completion status and records

This information is provided by the Client and processed by Safety Link solely on the Client’s behalf. Safety Link does not use employee personal information for any purpose other than delivering the services requested by the Client.

3.3 Information Collected Automatically

When Clients or authorized users interact with our website or platform, we may automatically collect:

• Device identifiers and technical information (browser type, operating system, IP address)
• Platform usage data, page views, and interaction logs
• Cookies and similar tracking technologies
• SMS delivery and engagement data (e.g., delivery status)

• To provide, operate, maintain, and improve our platform and services
• To enable Clients to deliver safety training content and SMS notifications to their employees
• To facilitate SMS message delivery through our third-party provider, Twilio, Inc., on behalf of our Clients
• To respond to Client inquiries and provide customer support
• To process billing and manage Client accounts
• To comply with applicable federal and state laws, regulations, and legal obligations
• To protect the security and integrity of our platform and prevent fraud or misuse
• To send Clients administrative communications, such as updates to our terms or policies
• For any other purpose with the Client’s or user’s explicit consent

• 5.1 How SMS Messaging Works on Our Platform

  Safety Link provides SMS messaging functionality as part of its B2B platform. Business Clients use our platform to send SMS/text message notifications directly to their own employees. These messages relate to workplace safety training — such as training reminders, completion confirmations, and compliance alerts.

  Safety Link does not independently initiate or send SMS messages to End Users (employees). All SMS communications sent through our platform are initiated by the Client on behalf of their own workforce.

  5.2 Client Responsibility for Consent

  Our Clients are responsible for ensuring that their employees have provided the necessary prior express consent to receive SMS messages before using our platform to send such communications. By agreeing to Safety Link’s Terms of Service, each Client represents and warrants that:

  • They have obtained all legally required consents from their employees to send SMS messages
  • Their use of our SMS functionality complies with all applicable laws, including the Telephone Consumer Protection Act (TCPA) and carrier requirements
  • They will honor all opt-out requests from their employees promptly

  5.3 Opt-Out Instructions for End Users (Employees)

  If you are an employee who has received an SMS message through the Safety Link platform on behalf of your employer and you wish to stop receiving such messages, you may:

  • Reply STOP to any text message you receive to immediately opt out
  • Reply HELP for assistance
  • Contact your employer directly, as they manage the SMS communications sent to you through our platform

  You may also contact Safety Link directly at 888-373-7822 or compliance@safetylink.ai and we will work with the relevant Client to process your request.

  5.4 Message and Data Rates

  Standard message and data rates may apply to SMS messages received through our platform. These charges are billed by the recipient’s mobile carrier. Safety Link is not responsible for any carrier charges incurred in connection with SMS messages.

  5.5 No Sale or Sharing of Phone Numbers

  Safety Link does not sell, rent, lease, or share mobile phone numbers or SMS opt-in data with any third parties for marketing or promotional purposes. Phone numbers provided by Clients are used exclusively to deliver safety training notifications on behalf of those Clients.

  5.6 SMS Delivery Provider

  Safety Link uses Twilio, Inc. as its third-party SMS delivery provider. Twilio transmits messages on our behalf in accordance with applicable carrier guidelines and regulations. Twilio maintains its own privacy practices, which can be reviewed at https://www.twilio.com/en-us/legal/privacy.

We do not sell personal information. We may share information only in the following limited circumstances:

6.1 Service Providers

We work with trusted third-party service providers that assist us in operating and delivering our platform. These providers may access personal information solely to perform services on our behalf and are contractually prohibited from using it for any other purpose. Our current providers include:

• Twilio, Inc. — SMS/text message delivery provider. Twilio transmits SMS notifications on behalf of our Clients through our platform.
• Rustici Software / SCORM Cloud — E-learning content delivery and tracking provider that powers the safety training video and course features of our platform.
• Cloud hosting, infrastructure, and data storage providers
• Analytics and performance monitoring providers

We use trusted third-party providers that maintain industry-recognized security certifications (such as ISO/IEC 27001, SOC 2 Type II, and similar standards) to help safeguard your data.

6.2 Our Clients

We may share End User training data and platform usage information with the Client who employs or manages that End User, as this is the core function of our platform. Clients access this information through their dedicated portal.

6.3 Legal Requirements

We may disclose information if required by law or in good-faith belief that such disclosure is necessary to:

• Comply with a court order, subpoena, or other legal process
• Respond to a lawful request from a government or regulatory authority
• Protect the rights, property, or safety of Safety Link, our Clients, End Users, or the public
• Detect, prevent, or investigate fraud, security incidents, or illegal activity

6.4 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy, information may be transferred as part of that transaction. We will provide reasonable notice of any such change.

6.5 With Consent

We may share information with additional third parties when explicit, informed consent has been provided.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, to provide services to our Clients, or as required by applicable law. Training records may be retained for the duration of a Client’s relationship with Safety Link and for a reasonable period thereafter to satisfy legal and compliance obligations. When information is no longer needed, we securely delete or anonymize it.

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal exceptions
• Opt-Out of SMS: Opt out of SMS communications at any time by replying STOP (see Section 5.3)
• Portability: Request your personal information in a structured, machine-readable format
• Restriction: Request that we restrict processing of your information in certain circumstances
• Objection: Object to certain types of processing of your personal information

To exercise any of these rights, please contact us using the information in Section 15. End Users (employees) whose information is managed by a Client should also contact their employer directly, as the Client controls that data. We will not discriminate against you for exercising your privacy rights.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete personal information we have collected, subject to exceptions
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of your personal information
• The right to limit use of sensitive personal information
• The right to non-discrimination for exercising your California privacy rights

Safety Link does not sell or share personal information as defined under the CCPA/CPRA. To submit a California privacy rights request, contact us at compliance@safetylink.ai or 888-373-7822.

Safety Link, LLC is a Georgia-formed limited liability company. We comply with applicable Georgia law in our handling of personal information. We extend the rights described in Section 9 of this Privacy Policy to all Georgia residents as a matter of our own policy and commitment to transparency.

Georgia residents with questions about how we handle personal information may contact us at compliance@safetylink.ai or 888-373-7822.

Safety Link maintains a business address in Texas and complies with the Texas Data Privacy and Security Act (TDPSA) where applicable. Texas residents may have rights with respect to their personal data, including the right to access, correct, delete, and obtain a portable copy of their personal information, as well as the right to opt out of targeted advertising and profiling.

To exercise your Texas privacy rights, contact us at compliance@safetylink.ai or 888-373-7822.

Our platform and services are intended for use by businesses and working adults. We do not knowingly collect personal information from children under the age of 13. If you believe we may have inadvertently collected such information, please contact us immediately at compliance@safetylink.ai.

Our website or platform may contain links to third-party websites or services, including our service providers. This Privacy Policy does not apply to those third parties. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies independently.

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this document and notify Clients where appropriate. Continued use of our platform after any update constitutes acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Safety Link, LLC

111 Congress Ave, Suite 500
Austin, Texas 78701
Phone: 888-373-7822
Email: compliance@safetylink.ai
Website: https://safetylink.ai
State of Formation: Georgia

 
We will respond to all legitimate privacy inquiries within the timeframe required by applicable law. If you are not satisfied with our response, you may have the right to lodge a complaint with an applicable state or federal consumer protection authority.